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Delivering an exceptional customer experience

The key to a successful B2B relationship is not just about providing top quality products and services and delivering excellent business strategies, it is also about customer service. If you cannot deliver ‘good customer service’ as a minimum, then you can kiss goodbye to long-lasting business relationships.

This isn’t something that the team at EPIC Media Group lose sleep over. Delivering an exceptional customer service is at the heart of their business and by putting talented, passionate people at the core of the business they have found the perfect recipe for customer focus.

“Exceptional” and “we can’t fault them at all” were just two of the complimentary descriptions of EPIC’s customer services when we spoke to the market leader in Kerb-Sort recycler vehicles and winter maintenance equipment/vehicles, Ireland based Romaquip Ltd.

It all started with a meeting at an event, and six-years later the relationship is stronger than ever. Over the six-year period EPIC has extensive knowledge of the manufacturer’s extensive fleet offering; and during this time they have developed specialised livery kits which have reduced the time it takes to fit the graphics. The Romaquip Kerb-Sort recyclers with their intricate detailing can be fitted within one day.

Ashley Hehir, Contracts Manager at Romaquip said: “It’s EPIC’s customer focus that sets them apart from others. The team are friendly and very helpful; we always receive an exceptional service.”

EPIC has worked with Romaquip to develop pricing to enable them to offer their clients the full package, from chassis, to body, to vehicle wrap. They are so confident with EPIC’s approach that when it comes to the vehicle graphics, Romaquip put their client in direct contact with EPIC.

Hehir went on to say: “One thing EPIC excels at is helping us meet tight deadlines. They always go the extra mile to ensure we do. A perfect example was being able to deliver trucks to EPIC’s head office to get the graphics fitted during what was a challenging time for us all as the COVID-19 lockdown eased.”

Kevin Murton, Managing Director of EPIC said: “Delivering an exceptional customer service is what EPIC is all about, this is why we put people at the core of everything we do. We believe that by truly understanding our clients’ needs we deliver on these promises.”